Speaker 1: 0:30

My name is Ayanna Brickhouse. My business is Ayanna Brickhouse Realtor. The services I provide are it's. I'm a real estate agent, I'm an expert, but I'm also their real estate bestie if you will.

Speaker 2: 0:45

Yes, I love that. And now, before we get started, I'd like to know a little bit of a background about yourself. I know you used to be a journalist. You won an Emmy. Like, let's go through that history a little bit and get to know a little bit about you. That is very cool. Tell me about that.

Speaker 1: 1:02

So I was a journalist before I turned to real estate. So for many years probably about 16 years I was in journalism. So I worked at many news organizations, mostly national and international, and that gives me a lot of insight into communications. It's helped me so much in my business. But what I did back then was I was a television producer. So when it came to thinking on the fly, being able to kind of know what to do in breaking news situations or having to have the information that you need, that is what I did. And so making sure that I know every angle, have a plan B, think about how it looks to people who are going to see it on television, and communicating effectively those were things that I did and those are tools that I currently use in my business. That, I think, helps me and gives me a slight edge over people who may not have had that experience. Yeah, that is awesome.

Speaker 2: 2:07

Now talk to me a little bit about your Emmy and how you won that. And then the transition into being a journalist and then going into real estate and then the transition into being a journalist and then going into real estate.

Speaker 1: 2:22

So I've won an Emmy. I've also won a Peabody. There are awards that you get basically for your work. At the time, I worked for a news organization where I assisted in, I was the senior planner with regard to election coverage, and so that whole team received Emmys, and I received an Emmy for my work as a senior planning producer.

Speaker 2: 2:41

That is so cool. How does it feel to have an Emmy? Like not everyone just comes in here and says I have an Emmy.

Speaker 1: 2:45

It's amazing. It's even better when you can go to your house and look up and say, oh, I did something that was amazing and I can see it and you know, appreciate the work that.

Speaker 2: 2:56

I've done to get there For sure. No, that is definitely something to be proud of. And now talk to me about the transition. Like, was it a smooth transition? Did you have a coach? What made you want to go into real estate?

Speaker 1: 3:07

So funny enough. What made me go into it and what really made me transition was seeing other journalists that I, like friends that I knew switch from television to real estate. I had about three people that I've worked with, really like four people that I've worked with that like really did a smooth transition. Or they told me, like this is so easy compared to television. Like, in television you're working sometimes 18, 20 hour days and in real estate you're not necessarily doing that, you're not working overnight, you're not doing that thing. So it was kind of like okay, I'm used to working hard, I'm fine with that.

Speaker 1: 3:50

Also, like, when you're a television producer, you're used to making sure everything looks good, making sure that the angles are right, making sure that you know you make everything right for prime time. And I think that transitions very well to someone who's a listing agent who says this house has to look great, this house has to look amazing because there are people who are going to come in here and it has to look their best because those people are buying based on what they see. Yep, so absolutely.

Speaker 2: 4:21

Love it, it helps. And then I would like to ask you about um your seminar that you have coming up for first-time home sellers. Talk to me a little bit about that.

Speaker 1: 4:30

Yes.

Speaker 1: 4:31

So a lot of times we focus so much on first-time home buyers and making sure that they know the process and that is amazing, it's great to do but a lot of times we forget that there are people who are going to be first-time home sellers who don't know that process, who are scared, who may not even know if it's time or they should sell a home.

Speaker 1: 4:53

And what I plan to do with the seminar is really just kind of go through the ways in which I would help them market their home, also going over the steps to know whether it's really the right time for them to sell, because people have life changes and things happen and they may need equity, you know, to do renovations, but they may also need equity to size up, because they have, you know, a situation with their family that you know that that requires that this seminar kind of helps them flesh that out and also tells them what to expect when people are coming through their home, looking through their home and what they can do to maybe, you know, make sure that their renovations are in the best light so that when buyers come through they see their home and they want to pay top dollar for it?

Speaker 2: 5:46

Yes, for sure. And then would there be other, I guess, interested sellers that would be here in this seminar too. So they could, I guess, have like people they could become friends with or amongst them. Or is it more of a one-on-one type of seminar?

Speaker 1: 5:58

No, it's a webinar. It will be something in which you know they can talk through the process. But I plan to just talk to people who are just interested in selling. They don't necessarily have to want to sell now, but they may want to know what the process is coming up, because when life happens and when things change, it happens very suddenly. And so, knowing that process ahead of time, you're ahead of the game, yeah absolutely For sure.

Speaker 2: 6:23

And then, um, when can they check out or sign up for this seminar? Do you have any dates? Is it on your website?

Speaker 1: 6:30

Um, it will be in late February. We're still nailing down the exact date, but there will be a sign-in sheet and they will receive information on that.

Speaker 2: 6:39

Oh yeah, I just wanted to say, in case anyone was listening oh perfect, I want to be part of it. That's wonderful. And then I'd like to ask you about marketing and how you market yourself and how you're getting the word out there about the type of services that you provide and just like putting yourself out there for clients to get to know a little bit about you and who you are. Are you an avid social media user?

Speaker 1: 7:01

Yes and no. I feel like I'm getting better at social media. I was not always very good at social media, especially coming from a background where I've always been behind the camera. I'm a pretty anxious person because I'm not used to being in front of the camera and having to uh, sell myself. Uh, but I, I would think, like what I?

Speaker 1: 7:23

I think I'm pretty good at selling myself on social media, but I also am really good at one-on-one, just meeting new people in person yes, Meeting new people, having great relationships with friends and I the bulk of my business has been referrals and also from people who just say, hey, she did a great job, can you help my family, you know, can you help my friend? That is so. I would say, um, I'm very good in person, you know. Speaking to people at open houses, that's really been the bulk of my business and that's what I've.

Speaker 2: 7:56

And that's the best way when people refer you from firsthand knowledge of working with you.

Speaker 1: 8:00

Exactly that's incredible.

Speaker 2: 8:02

And then, what have been some challenges for you dealing with the real estate market and how policies and laws are always changing? Have there been any challenges that you have learned from or you're still going through? Would you mind sharing that with us? Yes, absolutely.

Speaker 1: 8:17

I mean, real estate is always a challenge because every transaction is different. So I feel like I learn something new each and every time. Every agent that I know who's been doing it longer than me and I get a lot of information from them they always tell me every transaction is different and every fire is not going to be the same fire.

Speaker 1: 8:39

Yeah, and so I feel like a lot of challenges that I've had in the past have mostly been communication, like miscommunication with the other side or things like that, or maybe not laying out exactly what you know expectation should be for you know the other agent that I'm working with. Those have been challenges, I would say, but for the most part, the challenges that we feel like people like me would face in this current market have to deal with really selling themselves and knowing that this buyers are really really savvy, the new generation of buyers. They want to know who they're going to work with, and so I come from a mindset of constantly having to interview. This is what I had to do in television.

Speaker 1: 9:29

You always have to prove yourself, and so having that type of mindset, I think is a challenge, but it's something that I'm going through. So when I talk to buyers, I'm constantly saying to them can I interview with you? You're going to employ a realtor through this. I do not think buyers should be alone in this. It's just not an easy market and you never know who you're dealing with on the other side. The seller has an advocate, buyer should have an advocate, and so because of that, I always say you know, I want to interview for that job, I want to interview to be your real estate bestie.

Speaker 1: 10:05

I love that it's true, because it's like you need it. You need someone to tell you and help you. You know, know all of this decision, all of the decisions that you need to make, and also to know you know the pitfalls that you need to watch out for. You don't always know that, and so this, this new era, people need to get used to having to prove their worth and showing their value to the people that they're working with, For sure.

Speaker 2: 10:34

For sure Especially with clients being much more savvy. You better right, so much information is available and out there and free, so you better be ready for that. Yes, and then I would like to ask you what do you think, in your opinion, are some key character traits or qualities that people should look for when trying to work with a real estate?

Speaker 1: 10:52

agent. They should absolutely ask for how that real estate agent communicates. I'm big on communication. I think 90% of the issues that we have in the world can be solved by better communication. So how that real estate agent communicates, how they talk to you, when they talk to you, how will they serve you. I think those are great questions to ask Like, well, what are you going to do throughout the week to help me through my process of buying a home? I think those are important things to ask your realtor. Another thing that I think is really important to ask is also the value that they bring. What do they do that's different than other realtors? What do they? How do they negotiate? Like?

Speaker 1: 11:41

Part of this is really knowing how that person is going to react when things aren't going well, and so you want to ask them questions that you know. Are they a good fit with me? How do they deal with challenges? What are the challenges that they face? How are they going to deal with the influx of clients?

Speaker 1: 12:04

I've had people interview me and they ask me how do you deal with your day? That will make sure that you have time for me, and I thought it was the most the best question ever I was like, you know what. Here's how I normally structure my day and because of this, you, you know, this is the time that I work on my business at this time of the day, and then I work on you know what clients this time of the day. Does that work for you? Because it has to be a good fit. You know, if there's a client who expects me to be, you know, available 24 seven, I may not be the realtor for them, you know, but if they, if they expect me to be available 17 hours of out of the day, sure, I'll be that realtor, you know.

Speaker 1: 12:47

But maybe not 24, but you know, yeah, but it's just like you know, just kind of really understanding how that person is going to work for you, what the value that they bring to the table, and also like we're in a time now where people are just going to ask you what is your fee? Like you know, we're in a time where people are going to ask what is your compensation fee? You know that is that's another important conversation to have, because that person's going to be working for that fee and you want to know what what they're doing during that time.

Speaker 2: 13:22

Yeah, I'd like to ask you, uh, flipping the script a little bit back to your history Um, what was it like working at CNN and ABC? What was that experience like for you? Oh, it was so fun.

Speaker 1: 13:32

So, uh, so I worked I. My first job was at good morning America Um yeah, good morning America.

Speaker 1: 13:42

I worked, uh, I worked a lot, uh, with an anchor at the time, um, for the show, and it was amazing it it gave me a lot of information. It really was like you learn from people that have been doing this for years. You've learned from producers that are doing this for years, but you also realize that you got to jump in there and cultivate a production, production value for the show yourself. So there were times where I would have they'd say, hey, could you do a show on this type of, you know, lipstick or whatever with Serena Williams? And I'd be like, oh, that's really awesome.

Speaker 1: 14:20

It's amazing and I would be like okay, sure, let me figure out how to you know, set this up. And so a lot of anxiety, a lot of things that were on your shoulders. But you recognize that, like you know, it's do or die Someone's depending on you. You have to be responsible and you have to make sure that you dot your T's and cross your I's.

Speaker 2: 14:40

Yes, I will say I just want to throw out there. I've been to Good Morning America one time in the morning that was cool.

Speaker 1: 14:46

It was right, the morning show. Yes, yes, yes, yes.

Speaker 2: 14:49

Just want to throw that out there, I'm just kidding. Well, yeah, kind of. What was it like when you won your Emmy Award for being the winning journalist First of all? What was the piece on? Was there a particular work that you had won that Grammy? I just want to know a little bit more.

Speaker 1: 15:06

Yeah, so it wasn't a particular piece. I've been nominated for particular pieces, but this particular one was us as a show, and it was during the pandemic. We had launched the show entirely from our homes, and so my role in that show was basically the only one the senior planning producer. So my job was to work with people in the DC Bureau to make sure that we planned out what we were going to do for the election, planned out, you know, what we were going to do for the election, what we were going to do for the conventions, what we were going to do for coverage of the 2020 election, and so I received an award for that. You know we all received an award, like the whole show did, but my Emmy was particularly you know that was particularly it has it on the side of it was for my role as a senior planning producer. That is incredible, okay.

Speaker 2: 16:00

This is so cool girl. Like not everybody has an Emmy. That's what I'm saying. I never thought I would talk to someone who won an Emmy first of all. So you're my first Emmy interviewee conversation.

Speaker 1: 16:11

Yeah, cause if I tell you like to like oh, I was a planning producer You're like what's that? A planning producer is just basically someone who like outlines you know how, how things are going to go, or like what we should be doing.

Speaker 2: 16:23

It sounds very important.

Speaker 1: 16:24

It is an important job and it is. It's. It was kind of like a, I'd say, a middle management job, because I did have to help with the, with the team, and basically overlook their works.

Speaker 2: 16:34

Amazing. Yeah, I love it. Just want to make sure I touch on everything here. And then, um, I know we talked about communication and how you like to communicate well with your clients. Um, I'd like you to maybe tell me why that piece is so important, and maybe have you maybe worked with other realtors who have not been able to communicate well, and how do you look at that to inspire you to be able to talk to other people and just up your communication game?

Speaker 1: 17:07

Yeah. So I think communication it's key and part of it is that I try not to take things personal. I do like it's.

Speaker 1: 17:18

It's hard because a lot of times you realize that you know I could be very sensitive if someone says something that may you know, that may strike me, but then I realized that person could be having a bad day. You have no idea what the other side is going through and sometimes the best thing you can do is give them space and grace for that time to kind of say maybe they didn't mean it that way, maybe it's just a bad day, let's just leave it at that. I find half of the time that person probably didn't mean it like that that day. They're just probably going through something. That person probably didn't mean it like that that day. They're just probably going through something. And I try to have a little bit of empathy and grace for these people because I know if it were me and I was having a bad day or I was going through something and I maybe lashed out or got a little upset, or cranky or something.

Speaker 1: 18:13

I would want them to give me grace. I'd also want to, you know, I'd apologize to that person because I think you know a lot of times we need to do that, yes, but I also think that it's it's just important to kind of recognize that we're not all in our own little bubble, that there are other people who also have needs and wants, and you know frustrations as well. And along with communication, like communicating to my clients, this is a one-time transaction. This is a time when, like, it's the biggest, you know, it's the biggest thing that the decision that they're going to make in their life. And so I don't take that lightly because they're trusting me to make sure that I do a good job. Don't take that lightly because they're trusting me to make sure that I do a good job and this it could go south if I'm, if I'm not doing the right thing.

Speaker 1: 19:04

And so, communicating effectively because they're dipping in at, they're dipping into it, like they know the lingo of whatever industry they work in, I know the lingo of real estate. I'm helping them to kind of understand how this is supposed to be done and communicating that effectively. I'm not telling them what to do, because I feel sometimes that you know, as realtors, we can just say, here, this is what you should do, you should definitely do this. It's like, yeah, but why you know so? And I keep that in my head because if I think, if I'm the other person and I don't know what this process is like, I want to tell me. Tell me what it is, because I'm a curious person and that's what I want to know. So those are things that I think with communication, it's super important, powerful tool for you.

Speaker 2: 19:52

Yes, Powerful tool for you and I think that's what makes you stand out is just being self-aware of that and the power of communication and being able to talk to your clients in a way where you both are on the same page and it doesn't feel like okay, what did she just say? What does that mean?

Speaker 1: 20:06

I don't feel they would actually put me out to go ask questions on the Hill and I was like, oh my God, or like ask questions of people and it's like, oh my God, you know, and you're like you get over it, cause you're like they're just people, just like anybody else. But you also recognize that like you wouldn't know that knowledge if you don't ask. And so I never think that there's a stupid question. There's just isn't because you don't ask. And so I never think that there's a stupid question. There just isn't because you don't know. You never know what people's knowledge level is, especially in real estate, when you're buying or selling For sure.

Speaker 2: 20:44

And now you've lived in New York, you moved to Georgia and then to DC and then to Virginia. Talk to me a little bit about that. You're a little United States globetrotter.

Speaker 1: 20:55

I moved around so I grew up in Queens, new York, so that I live there probably 24 years of my life. So I'm a native New Yorker and that I think that's kind of helped me. I lived in the same house that whole entire time, even through college, even when I worked at Good Morning America, I lived at home with my parents and it was, you know, especially cause New York is really expensive.

Speaker 1: 21:20

You gotta live with your parents and so I did and um that like living in New York you, I think another thing is that you get a sense of like the world there, because it's such a diverse place.

Speaker 1: 21:33

You get to see people who speak different languages and you learned that you need to communicate effectively because you can make someone mad here. You could, you know, make someone really happy here with the way you act. So New York was like that. After I, you know, working in New York, I then moved to Georgia for a job. I worked at CNN and CNN international at the time and I worked the headquarters is right there in Atlanta, and so Atlanta is a great city. I love it. Amazing, I met my husband there. Um, yes, I met my husband there and it was just it. It's a really good city.

Speaker 1: 22:10

So, I know, like a big move. I moved by myself, with no one, down to Atlanta. I had a great roommate, um, who I knew from a previous internship, and we I just basically, I will say like spend about five years there. So, you know, getting to know a different city is cool, but the five years there I moved probably 20. Six times Whoa, are you used to it by now? So I understand when my buyers are like I had to move. Nope, I had this apartment, this apartment, this apartment finally bought a house, yeah, so settled, yes, and so I understand when people move and they have to kind of they know the you know the struggle, the challenges that come with it the struggle and the challenges that come with moving.

Speaker 1: 23:03

And then moving to Virginia or in DC, you know they put. I was in corporate housing for a little bit, so knowing that change was was interesting, and then just kind of getting to know like, okay, dc is not my speed, it's it's, you know, a little too city for me reminds me a little too much of New.

Speaker 2: 23:21

York.

Speaker 1: 23:23

And then I was like okay, well let me go check out Virginia, and so Virginia felt like a nice mix in between Atlanta and New York, and so I was like you know, let me check Virginia out. So I understood it. I also loved I love driving around different neighborhoods and finding out like the like, the different I don't know different quirks about each neighborhood it's it's. It's funny, and I I guess that's probably why I'm in real estate, because I drive all the time.

Speaker 2: 23:46

Yeah, there's a lot of traffic here, but driving yeah.

Speaker 1: 23:51

Yeah, you know how it goes right.

Speaker 2: 23:53

And then, how do you stay motivated and inspired in your work as a real estate agent and what keeps you passionate about the industry? What keeps you passionate about the industry?

Speaker 1: 24:01

Oh, that's a good one. So I stay inspired when I like. A lot of times people think that once you're done with the transaction, it's over. I am inspired to follow those people afterwards, and so I want you know sometimes I host house warmings for people I you know follow up with them, like this. This month I'm actually doing a yoga event with with my clients my best clients.

Speaker 1: 24:32

I follow, you know. I follow up with them because I want to see where their life is. You know, I want to see what, what this new home has done for them.

Speaker 1: 24:42

You know, I love seeing people who have new children or who you know have used their house to have extra income or who've sold their house and went to you know, live elsewhere. I just feel like I like being a part of the process, even if I was just a little piece of that process. I like having that impact because I feel like we're all doing something and we're all trying to find the meaning of life. But my meaning in life is building a legacy of people who are growing wealth. I can't understand why I would just do it, to do it for myself, to say I'm top realtor, I'm this and that it's like that's fine, but I like to know where those relationships ended or not not end.

Speaker 1: 25:27

But I should say where they go, where they go where they lead, yes, where they're, where they're continuing to live on after I'm done and out of the process.

Speaker 2: 25:36

Yeah, no, and I love that. It's kind of like checking up on them, Like maybe they didn't know who to reach out to until they went to your event, Like everything is fine. But I've been having trouble trying to find like a good park where it's just like well, I got you girl.

Speaker 1: 25:47

Yes, I'm glad that we touched base.

Speaker 2: 25:49

Right, right, exactly so I think that's so beautiful and the fact that you guys are doing like a yoga event, like yes.

Speaker 1: 25:55

Perfect. I did the yoga event because it's the beginning of the year and I was like I want you guys to have a moment of Zen. I want the people that I know to start their year off right, and yoga has been such a great thing in my life, so you're sharing it. Yes, exactly that is awesome, thank you. Good for you for doing that.

Speaker 2: 26:13

And then I would like to ask how you balance work and your personal life, and do you have boundaries, or have you learned to have boundaries? Are you still learning? I feel that girl.

Speaker 1: 26:26

So I'm definitely still learning about how to have boundaries. I would say, you know my family comes first, my husband, my mom, my kids, I you know they come first for me. They're definitely, you know, a big part of why I do this. But I have to also recognize that you know I have clients and they want me to be available and that kind of thing. So if I have an appointment with my kids, there's a lot of times I'll have to say, okay, what appointment can I miss? What appointment can I not miss?

Speaker 1: 26:58

What are the things that are important for my client that I can miss and maybe have, you know, another colleague help them with? Or, you know, kind of push a little bit and say, well, maybe we could do it a different day or whatever. What are the things that are time sensitive, that I need to just kind of jump on. That can wait, you know, and part of that is you won't know that until you're in the business, like I've been doing this five years. So you know, after a while you start to know, okay, that doesn't need to be done today, that can be done tomorrow and that'll be first thing on my list. But you know, just knowing that and also communicating to the buyer. Hey, I understand, we're going to get this done. You know I'll work on it overnight or I will work on it in the morning but trust me, it's you know it'll get done, you know, and also just effectively again communicating expectations before we even go there.

Speaker 1: 27:57

This is how I'm going to communicate with you. If I do not communicate at XYZ time, I will get back to you quickly. But here's, you know, I don't let a day go. I try not to let a day go where you know I don't answer a text message or a phone call or an email. It's like you have to kind of build that in. So time blocking is really important and it is part of what I do, but you know we're all works in progress.

Speaker 2: 28:24

Yeah, for sure, and you weren't joking when you said that a big piece of of you and communicating is communication because throughout this whole podcast. There's this thread of communication and how important it is to you and sometimes we can lack that or we're not self-aware. So again I just want to say like you're doing great with that and I think that's definitely something that makes you stand out, because sometimes we can struggle a little bit with that.

Speaker 2: 28:46

Yes, like whether it's on the other end or ourselves, and the fact that you're just so self-aware about it, it's so cool. I'm like that. Sometimes, too, I try to be self-aware about it. Yes, so maybe other people are listening who are realtors or in another industry. Communication is super important.

Speaker 1: 29:01

Yes, mm-hmm. Yeah, communication is super important. Yes, I've had. I've had an incident with a realtor previously, you know, who helped me buy, and I didn't feel like she communicated that well and so I was like this could be done better.

Speaker 2: 29:13

Yeah, I now know that and you learn from that. Right, you take notes like, okay, maybe have I done that in the past, I'm gonna make sure I don't going forward or I've never done that, I don't want to do that, right Right, so that's important. And then, what are some, or not? What are some. What are the most common mistakes sellers make when trying to sell their homes and how have you helped them avoid those mistakes? If you could give us some tips.

Speaker 1: 29:38

Mistakes that sellers make. There are, you know there's. There's pretty pretty few, but a lot of my sellers listen to me Overpricing is definitely a one that I see. Very often there is a dis, you know there could. There's a slight disconnect sometimes between what the seller wants and needs and what the buyers are willing to pay, and so a lot of times what I help them do is I go through the show me, I give them statistics. I say in your area, this is what you know homes are going for, let me show you, let me you know. I'll bring out an iPad. I want you to see what the homes in the neighborhood are going for and the condition that they're in. So I think a lot of times sellers, they need to kind of see why you know why a home is priced higher than theirs or why that house you know maybe went for much less, or whatever the case may be. It's it's outlining that.

Speaker 1: 30:38

The second thing I see a lot of times is not staging. We often forget that we're competing against other people, and if you're competing with people who may want a new build, new builds are always staged. A new construction home is always staged. You want people to also recognize the spatial awareness. So recognize the spatial awareness how a house can function and to visualize themselves in that home. Staging helps you do that. So I feel like that's a very common thing is not staging, and it may not be in everyone's budget to do that, but it's necessary, yeah.

Speaker 1: 31:20

Another thing I often see is not using professional photography. Photography can go a long way. You have to get people. Marketing is crucial. You only have one shot. You know, to quote Eminem, you only literally have like one shot to get out there and get a buyer's attention before they move on, scroll to the next thing, and so you want them to stop and say, wow, this house is great, or this is a great price, or this is, or I want to go see this house, yeah, I want to see this house. You're trying to pull them in.

Speaker 1: 32:08

And so professional photography and staging is just super key. So those are like the top three, I would say. I love it no those are some good tips, thank you.

Speaker 2: 32:17

And then, is there anything that I have missed that perhaps, maybe you would like to share with the listeners, whether it's in regards about yourself, your industry, your business, anything at all, you have the floor.

Speaker 1: 32:32

Okay, um, I think what's you know? One of the quotes that I kind of live by and I believe this is you know, this is. This is really important in our industry is to treat people how you want to be treated. You know I think sometimes we forget that you know you're working with people on the other side. You're working with clients. You want them to really feel like you're bringing them in and that you understand their position. Knowing that the listing agent has to deal with a seller who may have unrealistic expectations or who you know may not be as great on the other side, like knowing. That informs me as well, because it's like, okay, well, they have to deal with the client on their side. I don't know what their client's like, but let me help them out, because we all have a shared common goal here. We're just trying to get to the thing that we need to get to to the closing table, and so I think a lot of times just making sure that we again communication.

Speaker 2: 33:35

I'm so sorry, See. No, it's okay.

Speaker 1: 33:37

I think communication is key to making sure you do that and also just making sure that my clients they understand the process too. I don't want to over-communicate, but I also want to make sure that they feel comfortable with this process and how it's going.

Speaker 2: 33:56

Absolutely. And now my final question is do you have a new, since we're at the beginning of the new year 2025,? Do you have a new? Since we're at the beginning of the of the new year 2025, do you have a new resolution for yourself personally or for your business that you want to just share with us as a goodbye note?

Speaker 1: 34:12

Yeah, Um, I think this year, this is the year of just really kind of I would say I want to be a little bit more organized. My clients will tell you I'm organized, and I'm organized on paper, but not my head. There are times where it's like, okay, wait, hold on. So my my new year's resolution, if anything, or my goal, is to make sure that I feel organized in all those areas. You know health is important to me. You know my family is important to me. You know my clients and my business are super important to me. So I feel like making sure that I focus. You know I focus on myself first and then kind of helping everyone else out. Yes Is super important.

Speaker 2: 35:08

Yes, yes, very important, because you know what they say if you don't take care of yourself, everything else will not be able to function. To function.

Speaker 1: 35:18

You have to put the air mask on before you can help everyone else out Exactly.

Speaker 2: 35:22

Perfect analogy. Well, I want to say thank you so much for coming on the podcast today and for sharing your experiences, your wisdom and I guess my keyword for this podcast is communication. Very important, we talked about it.

Speaker 1: 35:35

All right Thank you so much. Yes, absolutely, thank you, You're welcome.