Speaker 1: 0:30

My name is Vernon Cumberbatch. I'm the CEO founder of Enterprise Solutions Group ESG for short. So we are a managed IT technology firm. We provide IT services to companies in the DMV area.

Speaker 2: 0:48

I love that, and what types of services? If you could get into detail for me, just to let us know what you offer detail for me, just to let us know what you offer.

Speaker 1: 1:02

So as far as services go, we have under the managed IT umbrella there is IT help desk, there's cloud services, remote services, on-site services, spam filtering, that sort of thing Just basically what firms need to do day-to-day operations.

Speaker 2: 1:20

Yeah, make it electronically. I know some still. I've worked at doctor's offices that still have like the paper and all of that stuff.

Speaker 1: 1:27

Oh, wow, yeah, okay yeah.

Speaker 2: 1:28

So I guess some people are trying to, I guess, get with the times. Get with the times, and so I guess that's one of the services that you provide right Is giving them an electronic, some type of CRM for them to have all their so basically we're like the insurance company of the IT world.

Speaker 1: 1:48

We like to see ourselves one of the roles that we like to put ourselves in. So basically what we do is we monitor their network. Well, the network to include servers, network to include hardware such as computers and user equipment, printers, that sort of thing. We try our best to see the problem you know what I mean before it happens and try to address it before it happens, because once that happens there's downtime and obviously in a business you don't want that.

Speaker 2: 2:22

No, I'd like to know a little bit about yourself and your background and how you got started in your industry. Did you maybe start off somewhere else and end up here? I always like to hear that.

Speaker 1: 2:31

I did. I did so you know, just a little guy from Trinidad and Tobago Got to throw that out there. Came to live in America with my parents. I was about the age of eight or nine years old, started in DC, always loved electronics, my parents they did have me go into some boot camps and some summer camps Electronics just dealing with electronics. At that time I was just having fun with it. I had no idea that it would be one of the things I know. Many crafts, yeah, but I tend to, I guess, lean towards the crafts that allow me to work with my hands. So anyway, grew up in Montgomery County, silver Spring, maryland, and went off to the military after high school. Came back from the military, met my wife. I had a baby boy at the time, darren, and then I met my wife, got into cabling. What's that? Cabling cable TV. It was a cable TV installer. I worked as a contractor at the time and I remember when cable TV introduced the first cable modem to their clients.

Speaker 1: 4:02

I was one of the techs chosen to start installing those and to do that. This was back when there was Windows 95. I don't know how.

Speaker 2: 4:09

I remember that. I remember AOL Windows 95. Exactly.

Speaker 1: 4:13

Dial up all that. So they introduced the cable modem and it took off. And part of that transition from dial-up to cable modem high-speed internet as they called it would be to swap out the NICs, network interface cards, the little thing that the cable plugs into the back of the towers. And that was my introduction to computers right there, because we had to open them up, swap out the cards, do a little bit of software install and from there it just grew to doing smaller networks, home networks and that sort of thing. And throughout the years, you know I just got in, I just got more and more and more and more involved in the technology side of things. You know I went and got certifications and so forth. A plus, security plus, started their entry level. Those, as we know they're pretty much entry level certifications get you in the door to start learning hardware, start learning processes, that sort of thing.

Speaker 2: 5:18

So you're really hands on.

Speaker 1: 5:19

Yeah. So you know, from there just pretty much went on to, you know, just getting with bigger companies contractors, government contractors, and then from their private sector contractors, government contractors, and then from their private sector and you know, I just started to see gaps where you know companies needed more than I. Was one of the individuals that was working with a vendor. I would be. I remember my last assignment where I was it for it for that company and man working with the vendors they were. I mean, it was like rough because you know these guys, it's like they know that they provide a service that you need and they're not. They're not dealing with the owner per se of that company. So who is you? Who is really who they have their agreement with? I'm just the person, the point of contact.

Speaker 2: 6:23

Middleman.

Speaker 1: 6:24

Yeah, I'm the middleman that's actually working with the vendor to provide the company. I work for the company, but I'm the one assigned to work with the vendor, and I mean one. The customer service was horrible. It was never any accountability for you know, anything that went wrong on their end.

Speaker 2: 6:43

Oh my gosh.

Speaker 1: 6:44

You know, it was just one of those things where you know, as far as the company knew, as long as they were either working operational, anything that happened in between they didn't really care about.

Speaker 2: 6:57

Oh, my goodness.

Speaker 1: 6:58

Until that day happened when they started caring. Yes, you know, the invoices were huge and you know, when I submit my reports I show this is what we're getting for this. And that's where I started to open a little bit Pardon me, you know and then I started seeing those gaps in the needs, you know, and I talked to other other other professionals, colleagues, so forth, that work for other companies and you know they were pretty much experiencing the same thing. It was like dude, just it's just what it is. You know what I mean.

Speaker 2: 7:33

So I'm like it doesn't have to be yeah, it doesn't really have to be so.

Speaker 1: 7:37

You know, I started um esg back in 2014. I was still working a nine to five um and, you know, just doing part that part-time as a side business, and then, um, I got it got to the point where I was like, you know, this thing is getting in the way of me fulfilling this and, you know, going after this full force. You know, I made a decision to just. You know, my wife and I made a decision to just focus on I focus on the business 24-7. And that's kind of what I've been doing now for some time. So here I am.

Speaker 2: 8:15

Yes, here you are. I'm glad that. Well, I know it kind of sounds kind of what I've been doing now for some time. So here I am. Yes, here you are. I'm glad that. Well, I know it kind of sounds kind of crazy to be like. I'm glad you went through that, even though it was kind of like ah, yeah. Because it gave you so much perspective of how you want to run things and how you don't want to run things Right Exactly and you want to provide that customer service.

Speaker 2: 8:30

You don't want there to be these gaps that nobody even knows or cares about. You saw that and you're able to fill that, and clearly there was a need for the opposite of that. So you came in there and you found your industry and where your niche was and like you said here you are, so I think that is amazing. Thank you. I'd like to talk about you being on the news and the awareness you were talking about on there.

Speaker 1: 8:54

Oh, yeah, talk about you being on the news and the awareness you were talking about on there. Oh yeah, so last year October, I was invited to Channel 9 USA to speak on October Cybersecurity Awareness Month. October, as we know, is Cybersecurity Awareness Month, and what we focused on was hackers targeting the elderly. So you know, that is something that is not how can I say? It's not a figment of our imagination. It's happening day in and day out. There are lottery scams, there are cold call scams. There are, you know, credit card scams, obviously, account scams, email scams they're all out there and it's just a matter of training and getting the information out to individuals, not just the elderly.

Speaker 1: 9:46

I mean this happens to everyone, but the elderly. They're the ones being targeted. I'll get into it in a minute why they're the ones mainly being targeted, but the goal is just to get that information out there. All right, so people are aware. You know what I mean. People know what to look for. You know how to approach an email. You know.

Speaker 1: 10:07

My thing is I tell everyone, listen, approach every email as you would your front door. When you get a knock on your front door, right, you don't just open the door. So when you get an email, right, what do we do? We inspect it. What do we do at our front door? We look to see who's there, right?

Speaker 1: 10:27

So when you get an email, look to see who it's from, all right, fine, now it may appear that it's from someone that you know, someone that might be in your circle. But then the next question is am I expecting you? I mean, you show up at the door. If a friend was coming over, they would at least let you know and you would be expecting them. You get an email from a friend that you had no idea had no idea was coming. So now I'm looking at the email address. You know what I mean. I'm checking this person out, just like I'm checking out my friend here through the peephole or through my cameras these days, yeah, just to see if it's them. You know what I mean. You can have, like you know, a name like mine's, but which which will come to someone that you know. That may know me, but there might be like an underscore yes in the email, right?

Speaker 1: 11:20

and if you just see, if you just take it for granted and you don't really look at that email address and you take it for granted that is for me then you're going to open an attachment, which is you're going to open your door to a stranger right and some attachments. They don't even need you to reply, you just have to click on the attachment and then you get the screen that says now your files, all your files, are encrypted. I need $5,000 or your files are gone, right, ransomware. So these are the things that we need to. You know, we need just need to get the word out, to get people, you know, acknowledging that.

Speaker 1: 11:56

Okay, yeah, do I know you? Am I expecting you? You know what I mean. And then, third, what do you want? You know what I mean? That's the last, I mean that's the biggest question. Like, what do you want? If you click on that email attachment and you don't have the answers and you didn't do that homework before, then you're in trouble. You just let a stranger in and they're going to take everything they can.

Speaker 2: 12:19

Oh, my goodness, I can't believe it's that easy. It is that easy For the bad guys it is and the reason.

Speaker 1: 12:24

again, going back to your question, not the question, but just addressing why hackers go after the elderly so much. You see, the elderly, I'm sorry the elderly, they're established, All right, Coming after you or myself, you know what I mean. Or younger, the younger generation, they may not have that retirement built up, that retirement fund. You know what I mean. That's actually active.

Speaker 2: 12:55

Yeah.

Speaker 1: 12:56

And you know they may not have things like tangible things. You know homes, credit cards, that has been established over the years and you know the limits are like thousands and thousands of dollars.

Speaker 2: 13:11

You know what I mean. Oh man, dollars. You know what I mean.

Speaker 1: 13:13

Oh man, Giving up your information. There are some times you click on an attachment and it does nothing. No, attachment does nothing. Always remember that you may click on an attachment and now you've just you've just actually linked your computer to a whole different domain, a whole different remote server that's now looking at every keystroke you hit.

Speaker 2: 13:48

That's so scary.

Speaker 1: 13:48

So if you go into your banking website, you go into your banking website, you put in your username well, that's a keystroke that's being recorded. You put in your password that's a key, that's strokes. That's being recorded. People don't know that. Do not click on attachments from people and from emails that you have no idea why they're coming or whatever the case is. Sometimes you'll get an email from a bank that you bank at, saying that there's a problem with your account. Click here to resolve it. Do not do that. Go to the actual site, bbtcom.

Speaker 2: 14:32

And call the number on there. Yeah, on the text or whatever.

Speaker 1: 14:35

Right, Exactly, I mean. It happens to me on a daily base. You know what I mean. You know how many people in the world have Apple accounts?

Speaker 1: 14:46

A lot you know. A new thing that I'm noticing now is you know you get emails, random emails, saying thank you for your Apple purchase of $1,500. I'm like I didn't buy anything, you know, but I'm not going to click there. There are also things where you have multi-factor authentications that you know right off the bat. This is bogus, or this is not, because as soon as I buy something, I get a notification that I did from multiple places Right Buy, who you know from. You know you have an account with.

Speaker 1: 15:17

Apple. I get a notification that I did from multiple places. Right, buy who you know from. You know you have an account with Apple. You buy from Apple. You have your. You know your banking account. Your two-factor authentication should be set up to where you know you make a purchase. You get a notification from the bank. Right, you log into your banking or any account. You get a notification that you've just logged in. You try to change your password. You get a notification that your password is being changed, or you get a notification asking you to verify that you're trying to change your password and then you hit okay and change your password. If those things aren't in place, you might as well have a front door with no locking key on it no, thank you yeah.

Speaker 1: 16:01

They just come in and take what they want. That's crazy.

Speaker 1: 16:03

So, it's just a matter of getting the word out, and that's those simple, simple steps. You know what I mean. That is what Cybersecurity Awareness Month is about Taking those simple, simple steps. And a lot of folks they just don't understand it. And when it comes to managed IT, training is one of the services that we offer, right? All that is packaged in with our training. And companies that don't get it, just don't get it. Companies that don't get it, just don't get it. But at your company, where you have an employee with a computer in front of them, they are the first line of defense for hackers. I can go anywhere and find anyone and find an email, and I know where you work and I have your email address. I can go on that same website and go to, let's say, leadership, because it's you know, every big company has like a leadership tab and I can see who the CEO is and I can get based on your email address. I know his, oh my gosh.

Speaker 1: 17:22

You know, I mean, I don't mean to scare anyone, I'm not a hacker, I've just. I just know how they operate.

Speaker 2: 17:27

You know what I?

Speaker 1: 17:28

mean, I know how they think and I know how they get information Right. If you want to track someone down, it's it's it's very simple, you know. You just take simple steps to track that person down and I can easily send them an email from the CEO stating to asking them oh, I need you to get like 10 cards, 10 gift cards, something like that. You go after people that you know that may have like corporate cards. This has happened and people go and get it. You know what I mean.

Speaker 2: 18:06

Yeah.

Speaker 1: 18:06

And they send the information back to the hackers.

Speaker 2: 18:11

Oh man, the internet has like given us so much like great, great things but also more things to be cautious about now because, how much information a database can have, and that's where you come in. You, you can protect the network, you can keep watch and make sure that none of this stuff gets compromised, which I think is amazing, because all of this stuff is scary.

Speaker 1: 18:31

I'll even get texts, sometimes from ups usps and I don't click them because I've read about it right that's why that's important.

Speaker 2: 18:38

I never click on anything text.

Speaker 1: 18:40

I always log in or I check the app yeah, the other thing too is um, I'm glad you you brought that up, because that's that's another avenue that hackers use. They, they, um, they say you have an, a package that was returned via ups, fedex or whatever. I mean I've, I have packages that come through through fedEx and I know they're coming and I still won't respond to the text.

Speaker 1: 19:01

Same that are authentic. You know what I mean. I don't, I just say because I get a preview right, yep, and that's the other thing is, you know you can set these little things up, like on your phone or on your computer, so you can just see the preview, a short little preview of the message. Yeah Right, you don't actually have to go in and open it. You can see what it is and know right off the bat whether it's bogus or whether it's real. You know what I mean. Or you can just ignore it.

Speaker 1: 19:30

Phone calls, cold calling calls, people you know calling and telling you that, oh, you have a case pending or there's going to be a sheriff showing up or a marshal showing up to your address or your workplace. Please provide your workplace so we can have a sheriff or an authority, the authority figure, show up to serve you papers. They want you to react out of fear, oh my God. So the first thing you're going to do is call them and say who is supposed to be. You know approaching me at my work, here where I work, and you know all this embarrassment that's coming my way. I want to stop it.

Speaker 2: 20:09

Yeah.

Speaker 1: 20:10

If you know that there's nothing going on, you know what I mean. I'm still waiting for that person to show up from like two years ago that's supposed to come serve me. They have never shown up, you know what I mean.

Speaker 2: 20:21

They got that info.

Speaker 1: 20:21

Yeah, they find your info. You know what I mean and you have to be careful who you give your information to, because things that you sign up for we sign up for a bunch of stuff online services, sorry to say it, but it could be streaming services, it could be any type of service that you sign up for your information is going through a third party and even though the service you're signing up for is telling you that their privacy policy, per their privacy policy, they're not sharing or selling your data, your information, well, their third party you haven't seen theirs, their policy, but all of a sudden now you're getting calls for a mortgage refinance. You know I just signed up for Hulu and now you know I'm getting all these calls for a mortgage refinance. That's wild.

Speaker 2: 21:15

You know what I'm getting all these calls for a mortgage refinance.

Speaker 1: 21:16

That's wild. You know what I mean.

Speaker 2: 21:17

Yeah, so you know you have to be very careful, you know who you give your information to I'm going to have to make a fake email or something, because this is annoying.

Speaker 1: 21:27

Yeah, some people do. I mean, when you sign up for certain things you use, some people have an email. I do this. I have an email that I use if I don't trust you or don't trust the method that you have. And all the spam crap goes to that email. You know what I mean and my real email address. That's kind of safe.

Speaker 2: 21:49

Yeah, right, yeah, no, that's smart. I like that. What have been some of the challenges for you and your business? Like starting it up, like when you were first doing that transition from cabling to this. Talk to me about that and how you were able to overcome some of those challenges.

Speaker 1: 22:03

So with well, with cabling, when I was doing cabling I was pretty much subcontracting, and with subcontracting, you're constantly being fed food, not food work.

Speaker 2: 22:17

Yeah, same thing.

Speaker 1: 22:18

The analogy there. You're constantly being fed work. So to move from that to where now I'm pretty much it. You know what I mean and I have to provide work for the people that I bring on board and myself and the company to keep the company going. You know that definitely has been a challenge. I am not a salesman. I hate sales. I can't wait for the day when I can just hand sales off to someone and let them handle that. But you know, now I'm basically doing a restructure here and you know what I mean building a networking team and so forth, just getting the word out. But you know part of that is sales and I get that.

Speaker 2: 23:03

Yeah.

Speaker 1: 23:04

But the biggest struggle for me, hurdle for me, is to become a salesperson, and whenever I sit down with someone, I am never trying to sell you anything because if I can't, I'm not here to really convince you that you need my services or a service provider like myself. I am not here to convince you. You need to know that you need that. I'm just here to present you what I can do for you. You know what I mean and the relationship that I'm willing to build. I am not the break fix person. Right, I strictly do subscriptions, monthly subscriptions, and you know I'm about forming relationships and building relationships over time. Break fix is someone that probably didn't take their networking. You know what I mean the technology too serious in the first place.

Speaker 1: 24:09

And they just want it fixed so they can keep going. I am not that individual. I had a meeting this morning with one of my groups and since, you know, in the spirit of Halloween I had you know, so I had to change. When I came here and everything, I was kind of dressed up.

Speaker 2: 24:23

Yeah.

Speaker 1: 24:23

Halloween thing and I had to kind of like, oh man, I missed it. Yeah, yeah, it's, yeah, I was you know.

Speaker 2: 24:32

Oh, I wish you had the Halloween fit.

Speaker 1: 24:34

Who told?

Speaker 2: 24:35

you to change from our team?

Speaker 1: 24:36

I'm just kidding, no no one told me no one told me I'm just figuring, when you know, when people see this, it's probably not going to be Halloween.

Speaker 2: 24:43

We could have. We'll mention like it was spooky season. It's October. Oh, darn it, it's okay. I love that.

Speaker 1: 24:51

So you know, I told him in the spirit of you know, everyone had to give like a scary, a little bit of a scary.

Speaker 2: 24:58

Spooky vibes.

Speaker 1: 24:59

Yeah, like a spooky little you know example of a scenario that they ran into. You know in their business, so you know, I just you know. I explained to him. I said, listen, so you know, you're at your desk at work doing, going through your daily operations at your company that you're running and you have companies, not companies. You have your client's data on that computer and you click and all of a sudden you see a banner that comes up that says your files have been encrypted. And then you call the number and they say yeah, I've encrypted your files. You need to pay me $5,000 or they're all gone. I told him. The first person jumped up. He said I said what do you do? First person jumped up. He said call Vernon. I said don't call me because I can't help you.

Speaker 2: 25:53

Oh my gosh.

Speaker 1: 25:56

Nope, who do you call? I told him straight up and everybody the whole room just got quiet. I was like, don't call me because I cannot help you. It's too late. Oh, I was, I help you before that.

Speaker 2: 26:09

Yeah, to prevent that.

Speaker 1: 26:11

You know what I mean. You don't go get car insurance after an accident.

Speaker 1: 26:15

No, no you don't get it before. So you know, those are the things that freak people out and freak people out. So I can't, I can't, I can't say to you I mean, I can't make you get the service. You have to understand the need for the service. Yeah Right, any company that I can't make you get the service, you have to understand the need for the service. Any company that says I can retrieve your data, data recovery is recovering recoverable data. If the data is on your machine and nowhere else and that machine is compromised, there's nothing to recover.

Speaker 2: 26:48

No, they got it.

Speaker 1: 26:49

Yeah, yeah. So data recovery is data that's recoverable. You have and people have to get into that mindset.

Speaker 1: 26:56

Yeah so a lot of people just wing it and I know it's a monthly cost that they have to commit to, and but it's not that bad. I mean, if you think about it, it's really not that bad. We I mean we have packages that you know are, I think are great packages at prices that you know it's affordable. You know what I mean. But the unknown, you know, just to sit down with someone I don't even get into all that, you know we sit down, I just find out what your needs are.

Speaker 2: 27:28

Yeah.

Speaker 1: 27:28

You know what I mean, and pardon me. I just find out what your needs are. Yeah, you know what I mean, and pardon me. I just find out what your needs are and if we're a good fit for each other you know what I mean there's no need for me to try to sell you something if you're not, even if your mindset isn't even there. As far as what I, you know what I offer, yeah. So, yeah, I mean I I'm on building relationships, I'm, and then we move into sales and products. You can have them from there and I'll just oversee everything that's going on. I hate being a sales guy because I feel I hate, because I don't like being sold. I don't like when people come or I go somewhere and someone all they're doing is selling me.

Speaker 2: 28:27

Same. You know what I mean.

Speaker 1: 28:28

I hate that I mean there's no. You know, I would give the person that takes the time to talk to me all my money and just walk away from the person that's just selling, selling, selling, because I am not, I just can't do sales me neither.

Speaker 2: 28:42

Yeah, so they don't care about me, they're just looking out for themselves.

Speaker 1: 28:45

Yeah you're not looking out for me, you're. You're a salesman. When you're selling and you're just selling, selling you're really just worried about what you're going to get out of it. Yes, you know what I mean, but someone that takes that time to explain things to you, see where you are, give you a little education that you may need. You know what I mean, to get you on that mindset, to make you start thinking. You know, maybe, you know I, maybe, I I do need this. You know, maybe, maybe I've been wrong and it hasn't happened. Yeah, but everyone knows someone who that's happened to.

Speaker 2: 29:19

Yeah.

Speaker 1: 29:20

You know what I mean.

Speaker 2: 29:21

Absolutely.

Speaker 1: 29:21

Everyone knows someone who's needed insurance and didn't have it or insurance failed them.

Speaker 1: 29:27

Everyone knows someone, so that's my philosophy. Yeah, everyone knows someone, so that's my philosophy. And I feel like when I sit down with someone, I'm not here to sell you anything. And I had to make this clear to my group as well, because we do one-on-ones and we get together and chat and stuff and do coffee and lunch. We chat and stuff and do coffee and lunch. So I'm like, if I'm offering to do a one-on-one with you, I'm not selling you, so I don't sell. I foster relationships that turn into long-time relationships for both of us.

Speaker 2: 30:06

Yeah, no, I love that. I love your mindset on that. I have to agree on that. Relationship is everything and building that trust. When you feel like someone's just trying to sell you something, you don't have that trust and everything else is just going to, I think, fall apart.

Speaker 1: 30:18

Yes, exactly.

Speaker 2: 30:20

So thank you for sharing that, and you said you have team or group meetings. Talk to me about your team. How many people are on board with you?

Speaker 1: 30:27

So this team is more of a marketing team, okay, and it's a group of professionals and what we do is we look out for each other, we send referrals to each other. So right now it's about I want to say 20, 20 of us.

Speaker 2: 30:45

Oh wow, Right now in the group it's a big chunk.

Speaker 1: 30:47

Yeah, so you know what we do. I was going to offer you guys, you know, extend an invitation for you guys to come on in because you know we need this in our group right here. Yeah, we need someone like you and you know as far as what you do will help, obviously help people in that group to kind of like get the word out. Yeah, as far as what they do and so forth, and I imagine that you know bringing it full circle. You know what I mean.

Speaker 2: 31:14

It'll be great for you too.

Speaker 1: 31:16

So we can talk about that after Off Record.

Speaker 2: 31:18

Off Record? Yeah, no, I love that.

Speaker 1: 31:21

So yeah, I mean it's a great group. I love being there. You know what I mean. I mean, this morning we did a little like I said. We did a little Halloween thing because you know we meet on Tuesdays. It's early though, it's like 8 o'clock. We meet at 8 o'clock. It's right here in Sterling. Okay, took me about I don't know 15, 10, 15 minutes to get here from there.

Speaker 2: 31:41

Not bad.

Speaker 1: 31:41

Straight down Route 7. But anyway, so, yeah, I mean it's a great group of people, um, fathers of loudon county I'm a part of that group as well and that's another kind of mentorship, kind of advisory group. Um, you know, dads, working dads, anyway yeah, of loudon county and you know they. There's a lot of you know little events and things going on there that you, you know you can be a part of yeah, I love it yeah is there anything maybe that we have?

Speaker 1: 32:19

not touched on that you would like to share with our listeners. I just want to make sure that we get right, committed as you, because the commitment that you show us, we try to go beyond that you know what I mean and give you the most for what you're paying for. We have packages that stem from silver to gold to platinum and, trust me, you fit somewhere in that package. And trust me, you fit somewhere in that package and we kind of even though that's where we start we tailor those packages as well to meet the needs of our clients and our thing is we're not a technology company, we're a customer service company that offers technology Right. So, you know, talk to me, Don't be. You know, I, you know I don't want to say I can come off like unapproachable because I'm an approachable guy but I wish you were your Halloween thing.

Speaker 2: 33:22

Everyone would believe that I'm just kidding.

Speaker 1: 33:24

People are. People are timid when it comes to talking about things like that, like IT and things they don't understand. Yeah, Right, yeah, your IT person is not the you know the person at your job hired to do accounting, Because if they're doing, they're dealing with an IT problem. There's no accounting going on.

Speaker 2: 33:44

Yeah.

Speaker 1: 33:45

You know what I mean and you know it just trickles down. So we're here, talk to us. Esg-tech T you can go on that website and you know what I mean. Just reach out to us and you know we'll be back in touch with you within an hour or less. We get back in touch with people and you know we just want to have a conversation. I mean, if we're not a fit, and that's okay, but at least you know. You know what I mean. You know, sit down and have a one-to-one conversation with us, and you know, and we'll tell you what we can do. We'll find out what you need and from there we can tell you what we can do for you. And you know what I mean. And if we can't do it you know what I mean we may have some suggestions. You know what I mean Because not every client is our client, but we have partners in the industry that we can refer our you know potential clients or clients that we couldn't match ourselves up with or couldn't match a relationship with.

Speaker 1: 34:51

You know, and that goes far. You know what I mean, because I'm not, I don't want unhappy clients. Yes, you know what I mean. Unhappy clients is something that you know it's just not a good look for a company to have unhappy clients. So you know it's good to get all those things hashed out in the beginning right.

Speaker 1: 35:15

When there's nothing to lose. You know what I mean. The worst thing is when someone pays their money, whether it's their money, the company's money. It was earned right. And they feel like they're not getting something back in return or what they expect back in return.

Speaker 2: 35:32

The quality right.

Speaker 1: 35:33

Right. So quality control is huge in the IT business. So you know, I look forward to talking to anybody that wants to talk about IT technology networks, security, phone systems, security, cabling, um, cabling, cat five cabling we do that just under our infrastructure tab. Cool, um, you know, wiring buildings up, you know what I mean Data centers, that sort of thing.

Speaker 2: 36:00

Love it All right, my last question. I promise Sure, um. Do you have a quote or a saying that has inspired you throughout your life, that maybe somebody told you or you heard or read?

Speaker 1: 36:18

And could you share that with us please? Dream it, and it will happen. I love it. Yeah, dream it and it will happen. I see myself, you know, having a company that's able to run itself. I'm not going to live forever. Anything may happen. You know what I mean. I want a good life, for like any other dad, any other parent, excuse me I want a good life for my kids, you know. For myself, my thing is I want to do it fairly. You know what I mean, and I want happy people behind me. You know what I mean. So it makes me sleep better at night. I don't want to feel like I got you. I hate that.

Speaker 2: 36:55

You know what I mean.

Speaker 1: 36:56

I got you. I don't want to feel that way. I want people to be willing to be willing to want to support a business because of the quality of work that they're getting. Yes. So my saying is you know, dream it, it will happen. I see myself every day the head of a company and you know that company is just running itself and going beyond my. What the vision that I have. My thing is, I have vision. You know what I mean.

Speaker 1: 37:26

Not vision problems, but the good kind, yeah, yeah yeah, and you know, that's, that's what I see myself, um, in 10 years, I see myself just, you know, looking back and saying, wow, this is. You know, when I decided to do this, I didn't realize it can be, it would be this big, yeah, and then I went into it full time and now look at where we are. You know what I mean. That's my thing. I just have that vision for the next 10 years.

Speaker 2: 37:57

I love it. Thank you for sharing that. I really appreciate it. Thank you so much for being on the podcast and giving us a lot of insight on those scary hackers and how you can protect us before it happens, not after.

Speaker 1: 38:08

Before. Before is key.

Speaker 2: 38:11

Well, thank you so much. Thanks for having me.