The Alimond Show

Valerie Woo Founder of NOVA Pediatric Dentistry & Orthodontics

March 27, 2024 Alimond Studio
Valerie Woo Founder of NOVA Pediatric Dentistry & Orthodontics
The Alimond Show
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The Alimond Show
Valerie Woo Founder of NOVA Pediatric Dentistry & Orthodontics
Mar 27, 2024
Alimond Studio

Transitioning from personal anecdotes to a beacon of professional mentorship, we're joined by a trailblazing female dentist whose pivot from clinical practice to entrepreneurship has carved a path for women in the dental industry. Her story is one of resilience and leadership, as she generously imparts her blueprint for success through coaching, webinars, and courses. Her tales are not just about career growth but also about giving back, as her philanthropic efforts blend seamlessly with her professional pursuits, showcasing the harmony of ambition and altruism.

The conversation takes a turn towards the business realm as our guest opens up about her personal experience of transitioning their healthcare practice to corporate ownership. The emotional rollercoaster, the challenges of letting go, and the surprising liberation that accompanies financial freedom are all on the table. We also examine the critical importance of robust systems in sustaining quality service during such transitions. The episode culminates with reflections on the intertwining of personal and business life, the pursuit of daily joy and gratitude, and the simple yet profound practices that keep us grounded and thankful in the whirlwind of change. Join us as we navigate these waters, sharing insights and experiences that could illuminate your own path.

Show Notes Transcript Chapter Markers

Transitioning from personal anecdotes to a beacon of professional mentorship, we're joined by a trailblazing female dentist whose pivot from clinical practice to entrepreneurship has carved a path for women in the dental industry. Her story is one of resilience and leadership, as she generously imparts her blueprint for success through coaching, webinars, and courses. Her tales are not just about career growth but also about giving back, as her philanthropic efforts blend seamlessly with her professional pursuits, showcasing the harmony of ambition and altruism.

The conversation takes a turn towards the business realm as our guest opens up about her personal experience of transitioning their healthcare practice to corporate ownership. The emotional rollercoaster, the challenges of letting go, and the surprising liberation that accompanies financial freedom are all on the table. We also examine the critical importance of robust systems in sustaining quality service during such transitions. The episode culminates with reflections on the intertwining of personal and business life, the pursuit of daily joy and gratitude, and the simple yet profound practices that keep us grounded and thankful in the whirlwind of change. Join us as we navigate these waters, sharing insights and experiences that could illuminate your own path.

Speaker 1:

How does that feel having somebody in college now?

Speaker 2:

It went by fast, meaning that from when we dropped her off August, she moved in on her 18th birthday. Aw yeah, it was so sad. I was just talking about it with my hairstylist earlier today. She it's way better than I thought it was gonna be. I was a mess when she left right, I was that mom that couldn't let go of her crying. And then, because I wasn't sure what was gonna happen to our relationship and, believe it or not, moms tell me this all the time, but not until you actually experience it yourself. So then we become even closer. Like you know, when they say, oh, we become best friends, or like that whole thing, I mean she knows I'm still her mom, but now, because she's an adult, now she'll talk to me about I mean I think we've just established that relationship that she wants to tell me all the things. So, yeah, I think we talk. I think we talk more now than we did even when she lived at home.

Speaker 1:

Wow. So, there's hope, so it's possible. Yeah, that's what I said it's hope.

Speaker 2:

I don't know what's gonna happen with my sons. I don't know if they're gonna call me like five times a day Cause my sister, she has a son who's in college now and she was just like, yeah, I don't hear from him.

Speaker 1:

She's gonna get in good with the girlfriends. Yes, that way. Yeah, yes, let's go meet out with your mom. Yes, that's true.

Speaker 2:

Yeah, my son has a girlfriend and I love her, and so I think that's why we're still really close, that's true, and I love her parents too, so that's helpful. Thanks, anise, true, true.

Speaker 1:

So what does business look like for you right now as a mom?

Speaker 2:

Oh, geez, Things have changed a lot since we last spoke. I sold the business and I'm still working for the practice.

Speaker 1:

I was gonna say I had no idea, cause I keep up on your social media, yeah.

Speaker 2:

We didn't really make it public because we're still there and it's just given me more freedom, so maybe that's why you think I look more useful.

Speaker 1:

I was gonna say. I walked in and I was like, oh my gosh, like hello, you look so much more like you, aged in reverse, yes, yes, and so I think, because I put all the systems in place to get to this point? Was this, like always, your plan, by the way, or did it happen after?

Speaker 2:

Okay, yes, so that was always the plan to build the practice to eventually run by itself. I am still there, still the faith. I mean it's not just me, that's the face of the practice, right, yeah, all my other associates and doctors are still part of the practice and the face of the practice, but we've built the practice to run on its own and I'm still there. So I love that part. That I still, being a pediatric dentist, right, I get to watch these kids grow from kindergarten all the way through college and that's how I feel the practice is like that.

Speaker 2:

Now it's an adult, I've grown it to where it should be and I can let go a little bit. So I think, just as I was letting go of my daughter, I started the practice and I had Olivia at the same time, so they were like my first babies and I've gotten into a place in my life as a mom and as a business woman where I can actually let go and feel good about it and live my life with like so much joy and gratitude, whereas 10 years ago I was like in the trenches, like producing, working real hard, having all that mom guilt because I was working on the practice and not being that mom that got to drop off her kids and kind of do all those things and I thought that that was what I should have been doing sometimes, but now it's just so much better. What?

Speaker 1:

does life look like for you right now? I'm like trying to put myself in your place, Like, yeah, the kids are gone, the business is not necessarily. You're not in the trenches with the business. Yes, yeah.

Speaker 2:

So now, instead of working I'm sure you've heard this before instead of working in the business, I'm working on the business. So I still see patients two days a week and so my other days are focused on, again, the marketing, the systems and leading the practice, but not necessarily always treating the patients. So it's more about global visionary type of role. And I started another business. Okay, I am. Now. I have a female dental preneural blueprint where I want to help other female dentists market lead, put their systems in place so that they can create the life of their dreams as well.

Speaker 1:

That's how you showed up us today. By the way, that's why I didn't recognize you when you came in. You came in as, like, power boss. Yeah Well, thank you.

Speaker 2:

Because that's how I'm feeling, because now that I've lived it and I have so many colleagues or other dentists just sort of look at me like how are you doing this? And so I was like I think that's what I'm now called to do.

Speaker 1:

That's amazing. So what does that look like? Cause I know a lot of dentists at least local dentists, orthodontists follow this specific show. So what does that look like?

Speaker 2:

So they can reach. I already have a few clients are ready where I'm, so I'm thinking about doing a webinar, so more of a course group when more people are wanting my services and my help. Currently I'm doing one-on-ones because I'm really doing like deep dives. I'm going into their practices.

Speaker 1:

Which, by the way, this is the best time for anybody. I know this is like when you're at that yes, the launch phase. You are going to give so much of yourself Exactly At this phase. Yes, A year from now, five years from now, 10 years from now, you'll have systemized it and it'll be more of your systems and processes not like you Correct. So anybody's listening to this.

Speaker 2:

It is just like my practice. Right, that is exactly what it is. It's just a new transformation on now I'm showing what I did before and showing all the mistakes that I went through, and now I can be their guide and their coach and somebody. It's like I'm in their back pocket because I've been there, I've done that and I wanna help them because, even though I loved my journey and I'm so grateful for my journey I also want like I feel like that's part of my legacy that I can now help others get to where they want to be faster.

Speaker 1:

Yeah, so smart. I love that. What a great way to like continue giving and pouring into the community.

Speaker 2:

Yes, yes, and so by other. The other thing that you're asking me is the other days are I don't know if you saw on my social media is I'm really going to do admission trips, and so this is my second time going to Guatemala and I think that that is my other way of giving back to sort of a larger community.

Speaker 1:

How'd you get involved with that? What do you do?

Speaker 2:

There was another oral surgeon locally here that started this organization over 20 years and it was always on my to-do list but doing all the other things that I was doing I just could never. I never made it a priority at that point. Every year I would just sort of look at my goals and it was always there, but I just didn't know how I could step away from the practice, step away from my kids, just sort of all that kind of stuff. And then I finally said, you know what this is really important? And so then it jumped up, you know, jumped up my list. And then when I went and the relationships that I made with that community and all the other dentists there that needed us and valued us to come because their community didn't have the help and the need that they came. So I made it.

Speaker 2:

I changed my schedule around just this year just to make sure they changed the dates on me and I had already, you know, had patients and I just kind of switched it around and you know the patients were so understanding because they knew what I was doing and where I was going. So I knew I'm doing it annually and eventually I do want to go at least twice a year. So it's crazy to change, just like what you said, like what does your like week look like, whereas before it was like very regimented. This is what I'm doing, and so now it's evolving to okay, it's two days, and so you know, people think, gosh, you don't do anything the other three days.

Speaker 2:

And I was like that is not true. Yeah right, and it's, it's marketing again, it's putting my systems in place and then just really finding my people and going out there. I'm part of other what are they called? Like women's groups from different organizations, and then we really are just just like you, just talking about how it's all relatable. We don't have to be in the same industry, but I mean, even just talking to you, you even understand what I'm going through, because I think that's where the connection really lies is, no matter what industry you're in, especially as a woman, we can all relate to what we're going through.

Speaker 1:

I love that In terms of like, in terms of how you are marketing and growing the second business. Do you see yourself? But how do you see yourself marketing that?

Speaker 2:

Organically I. So it's crazy that I haven't even marketed yet and yet I have clients already, because it was sort of I must be having this vibe that you just saw me walking through, that people are already coming to me without like I don't know what's now Right, what's going on. I don't have my website yet, but like I'm working on it because I don't want to then feel overwhelmed of okay, now I just opened the store and I'm not completely like ready for all of this yet Right.

Speaker 2:

You know what I mean. It's sort of just like when I open my practice, you kind of say, okay, here it is, and then all of a sudden you always have to just be one step ahead and I'm trying to put the rest of my life like completely in order before this next, because I'm still practicing, Right, and so I don't want to let that go and so it's really. I've been doing a lot of traveling just trying to get kind of that stuff, Enjoying that part of my life. Not that it's going to end, but you know what I mean. I'm just trying to figure out what my new balance is going to be, because I had such a really great, I had a great gig going on. And then people are looking at me like what are you doing now? And I was like I feel like that's honestly what I'm being called to do.

Speaker 1:

Yeah, may I make a suggestion? Yes, of course, so I don't want to put another thing on your plate of having your own podcast or your own channel similar to like what I'm doing. Yes, I think that would be a great idea, but I know you've got a lot on your plate is start opening yourself up for opportunities where you're the guest.

Speaker 1:

Yes, that is on my list, so that's why when it was called and I was like, oh yeah, I have their for all over over to you that I think you'd be where they've got thousands of dentists and orthodontist followers. That I think would be a great person to be on their show.

Speaker 2:

I mean, I really think that throughout my career, every single person that I've ever met, I always think it's always about relationships.

Speaker 1:

Yeah, right, and there is a reason, and that's your reputation, by the way, in the community is you're very relationship driven. So, oh, I want to hear that because I and that's, that's truly what I believe, right?

Speaker 2:

I don't think of you as just X, right, and I've always loved following you, and every time I meet somebody it's not, for I just think that there is a reason why, if we've met and I never burned bridges, because I'm always open to, and so I think that that's important and I think that's where sometimes people miss that part is the true relationships, and it's not a transaction. It's actually just I'm so grateful to meet you and to learn about you and to let other people know what you do, because I think we're all connected and we're all in this amazing community and there's so much that people have to offer and they all have a purpose.

Speaker 1:

Yeah, no, I love that. Now my next question to you, selfishly, is how do you prepare for something for all business owners, whether you're a female or not? How do you prepare your business for you to be able to move on to that next phase, whether you're selling it, whether you're still involved in it, whether I guess those are the two options, right, yeah, or you still have part ownership or responsibilities for so long.

Speaker 2:

What exactly do you mean by? How do you prepare for that? How do you?

Speaker 1:

prepare your business, because a lot of business owners are, when they're solo pernures, we've got two or three other people that are helping them. Is there anything in terms of how you prepare your clients, or how you prepare your books, or how you prepare or how you set up your business so that….

Speaker 2:

So how you set up your business to sell is what your question is. Yes, yeah, good question. I think it depends on the industry, because I know this, the industry that I'm in, and what these private equity firms are looking for. They're looking for a business that has systems in place.

Speaker 1:

What do you mean by systems? I know what you mean, so systems for everything actually.

Speaker 2:

So in the healthcare field it's systems in the front, from how you answer the phone, how you book the appointment, because when you get to a certain size, yes, it is about the people 100 percent, and there's a message and there's an expectation that the client or the patient is wanting or is expecting right, Sort of like at a hotel. When you go to the Ritz-Carlton, you expect this kind of service. And so when you get to a certain size, you need to make sure that your team understands the vision of the practice, the core values, and so when you start developing that that's why, when you interact with every person in the practice, you get that same exceptional service. So it goes with that part, and so that's the front end of it. And then the back end is obviously making sure that the accounting is done properly, that the marketing is done properly and that you're sending the same message throughout, right. So it's vision, core values, starting with leadership. Did I answer the question?

Speaker 1:

Yeah, yeah, yeah. So it sounds like it's really focused around systems is kind of what I'm hearing so that everything is always executed and doesn't lean on you. Correct, so that's exactly right.

Speaker 2:

That's where I could step away, because the training has been done properly, because it starts from the top. It starts from the leadership, where the team understands what the message needs to be delivered, what is their expectation and what is the client's expectation. Yeah, what's?

Speaker 1:

been the hardest thing about the process, about selling the practice.

Speaker 2:

In the beginning it was the fear of the unknown, of that was something that I started, and so it's sort of like that. Letting go part and for us because it's not like I left, so I think that that would have been a harder transition was to leave, and I don't plan on leaving. That part just gave me the freedom, the financial freedom, the freedom to step away and have other doctors also partake in taking care of the patients and then for me to be able to do other things that I am called to do. So the hardest part in the beginning was not knowing how I was going to feel about it not being mine 100%, of course yeah, does that make sense?

Speaker 2:

Yeah, 100% yes, when it's not yeah, and so it's right we're going on three years and three years.

Speaker 1:

You've sold this three years ago. Yeah, wow, why did I think it just happened, which is great, because that means it's been so seamless.

Speaker 2:

Correct, and so that's why. And then it's been seamless with our team, it's been seamless with our patients because we didn't make a big announcement, because we wanted everyone to know that we are the same, if that makes sense, yeah, yeah. And so we didn't think that it was necessary to make a huge announcement on that, because you still get the same service, the same everything, and that we chose to do that.

Speaker 1:

That's great, yeah. What do you like now about your new position within the business?

Speaker 2:

Yeah, I feel lighter because I don't feel that it's all on me anymore, because we have the backing of a corporation behind us. When we sold during COVID and so that was the before we sold COVID was a little rocky for us but because we had the systems in place, covid was more of a speed bump than a huge roadblock for us. And now that we have a corporate behind us, if anything like that ever happened again, we wouldn't feel as stressed, because now we have other backing behind us and additional systems in place. And what I love about our corporation is that they believe in the dentist or the leaders, and so they're not kind of coming in trying to tell us how to run, because that's why we are together, because they believed in us, and they're like letting us continue to lead and not telling us what to do.

Speaker 1:

That's great. Yeah, so you still get to call the shots.

Speaker 2:

Correct. Yeah, so that's why that was exactly. We still get to call the shots, but then if we have questions, like if we have HR questions or if we have all these things, that now we just pick up the phone and ask, instead of like, oh, I have to call a lawyer or I have to do whatever, like we already have those.

Speaker 1:

The team in place that's ready to like ask on your behalf.

Speaker 2:

Yes, so that's been great too. And, like my kids are older and so I get to really not that I didn't spend time with them when they were younger, I don't. I think I'm just in this different season now in my life as a mom, as a wife, as a business owner, and then my kids are older that we're just having just really great conversations about life, and I think that when they grew up in the practice right, the practice was second home to them and I'm like, because that's what we did on the weekends we were there. I'm sure you know what it's like. They live here and I think now that Olivia's in college, she doesn't know anything else to do but be some sort of business owner of you know, I'm not saying she's necessarily going to be a dentist, but I think she saw that life and she's normal for her. Correct, that's normal for her. How about your husband?

Speaker 1:

Oh yeah, he loves it too, so he used to do all the marketing. He is, yeah, and he's still doing it.

Speaker 2:

He's still part of the practice too, yeah, but he's loving it too, because, again, I think for us, we can breathe a little bit more, and that's what we, mike and I, we built this from the beginning and that was the dream, right, Was for him to be a part of the practice, to build it, to sell it, so that them, you know. So we got here sooner than we thought, and so now, that's why this second, next chapter is so new to us, because, you know, when we were in our 20s, we thought we were going to be doing this until we were in our 60s. Like, you know, that's just what we thought, because we were in so much debt we didn't know where that point was going to be. We just assumed that point was going to be in our 60s. Since I'm still in my 40s, I'm like, well, what are we going to?

Speaker 2:

do for another 20 years. I think it's a good problem to have, though, right, and so that's what's so exciting, and that's why this time, this second chapter is that we don't have that debt anymore. So now we can really dream big and just do what we're called to do and not have that financial. I mean, don't get me wrong, that financial bit in the beginning is what gave me the drive to do what I did, because I had to pay the bills. I had to do all these things. Payrolls come in Correct right Every time, always one step ahead. That's right, right. So that's why this time it's even more exciting, because now I can serve more, I can give more, because that part isn't as heavy. It's not as heavy as that store.

Speaker 1:

So in terms of looking ahead five, 10 years, I know you said that you're essentially moving into phase two. Have you ever thought about opening up any additional practices, or is that done? Has that no, that?

Speaker 2:

is not closed. Okay, that is not Currently. So our group has multiple right. There's lots of practices here. There's a few practices here in Northern Virginia that are part of our group and, no, we are opening up addition, not we per se, but there are other pediatric offices around different states that I will probably help in the background. So, whether it's me, whether it's Nova PDO or if it's another, I am definitely going to be part of our organization to help build. I could be in the background. Where's Olivia going to school at? She's in college at Charleston. She's in South.

Speaker 1:

Carolina. We are in South Carolina.

Speaker 2:

Open up. Yeah, we are in North.

Speaker 2:

Carolina as well. Those are Virginia and North Carolina currently are the biggest states that we're in. We have a few in South Carolina and I think we have one in Alabama. We're obviously going to continue to grow and so it's all group specialties. So it's mostly GPs, but there's also pediatric dentistry, orthodontics, oral surgery and adonics. So we kind of have every specialty and I know that PDO is going to be a growing. Is that the name of the? Oh, the name of our organization is Lightwave. Okay, yeah, Very cool.

Speaker 1:

So what are some of your biggest lessons or values that you feel like you've accumulated over the last 10, 15 years?

Speaker 2:

Making sure you stay healthy is number one, right? What did they say? Health is wealth. Yeah, health is health, right? I think that that is one for me, that self-care is what is probably number one. In order for me to be able to do what I've done, I've always made it a priority, no matter what, even after having all the babies and doing all the things I made sure and it could be not that little things I mean all the little things add up, whether it's your hydration, just getting out into nature for 15 minutes, sometimes just a fresh of breath, air when you're in that moment or season of overwhelm, is self-care making sure? I mean, for me, family is my why, right? So I think having that purpose and that why will continue to give you strength, no matter what season you're going through.

Speaker 1:

Yeah, yeah, I know that's good, and sometimes you don't realize how important things are at least for me and myself how important things are until after the effect.

Speaker 2:

Yes.

Speaker 1:

Whether it's because you don't have it or because you look back and you're like, oh, my God, you're 16. We have all the years gone. Yes, I spent them at my studio. Or I've spent them like yes, you know, doing other things for you, like, oh, if I could just go back, yeah, mm-hmm.

Speaker 2:

Yeah, and so to make sure that you have those core values, so that you don't always have those little potential regrets going back, because I thought about those things too and I've asked my daughter if those things and she goes mom, no, that didn't matter to me. Like I love watching you, like she was just like you're right, she was just like you're the boss, right, and she loved that, and so that made me feel I think so much of it is in our heads as moms. And then when you can actually ask your daughter, when she's older, to be like were you upset that I didn't take you to drop off school every day? Yeah, and she was like I don't even remember that part, and so I was like oh good, exactly right.

Speaker 2:

So I think, as a working mom, that that's always a thing that we so, especially as an entrepreneur, when it's not a nine to five job, right, no matter where you are, even when you're on vacation Sorry, kids, we have to run payroll for a hot second. Right, it's not 15 minutes, yeah.

Speaker 1:

I mean it's like a Right and they get that.

Speaker 2:

And I think that that shows that we still love them and we still have responsibilities, and they know that when we have a team that we're responsible for, our team Like, the team relies on us too, and so I think that that's a great lesson to show our kids that we can do it.

Speaker 1:

Yeah, and they can watch the journey. Yes, be a part of the journey. Yes, in terms of some of the biggest lessons or the biggest breakthroughs that you're hoping that your coaching clients are going to be able to receive or go through with you. Is there anything specific that you're either already seeing in terms of breakthroughs with them or anything that you're like I can't wait to really help them to X, y and Z, because you know it's a big need.

Speaker 2:

Yeah Well, I think the systems part is huge, because in our field no one never taught us business school right. We're good at doing fillings and extractions and at root canals, but then to think that you can then go from dental school and then open up your own practice, or even as an associate, to know any of the business side of it we didn't learn any of that. And so when I'm working with my clients and you know they're just going on and there's nothing wrong with it, they're just going on Facebook groups and asking questions. You don't necessarily know if you're getting right.

Speaker 1:

It's just like asking Dr Google and thinking that you know the answer. What is this?

Speaker 2:

rash. I think it's this right, and so sometimes people are leading the blinds.

Speaker 1:

Blind leading the blind, yeah.

Speaker 2:

And when I'm working with my clients and they're saying, oh, I didn't know that, and I was like that's okay, like I didn't know that either. So this is why, right, so I'm just getting them to point C faster, right, you can get, everybody will get there. I'm just trying to help them get there faster. And then I think, at least with the clients that I'm currently working with, I'm allowing them to feel very vulnerable.

Speaker 2:

I think when you're in certain groups that everybody wants to be like, yeah, everything's fine, right, Everything's fine, everything's perfect and of course we have to have that, you know, in front of patients, that right, no one needs to know our business. But then I want to be able to be that person that they can be like oh my gosh, yeah, life is hard Like, and we might say it to our husbands but they don't completely get it. You know you can have, but I want to be that outlet for them, to be completely vulnerable and honest, to be like I really don't know what this is or I'm having a really hard time with being a good wife and a mom and doing this business thing. Is this the right thing? Like I have done, I have care I have care, assistance for that.

Speaker 2:

All the film, yeah, and let's just talk it through, because when you just have that other person to talk to and that really understands, that's so much right. I've worked with coaches myself and I've right, the coaches that I work with not everybody was a dentist. So I think that I, as throughout my career, I, didn't really get that connection. So I think that that's where I can be different is because I have. I am a dentist, I have gone through all the things and I'm here for you. Right, I am not a competitor like any of those kind of things right.

Speaker 2:

So I think that that's where they're like. Okay. Now I can really let my guard down and tell you the honest truth. Like whatever it is, I'm in so much debt I don't even know how I can meet payroll. I remember when I was pregnant with my third and my team came to me and they said you need to take more than a two-week maternity leave. Right, because they knew what it was like when I took two weeks. But I just had all that weight on my shoulders and I just kept going because I felt like I needed to, and so I just want to be that person for this other woman to like say that it's okay right, I've been there, done that, everything's going to be okay.

Speaker 1:

Everything's going to be okay.

Speaker 2:

Yes, and let me help you put other things like in place. Right, it's sort of like let's vision out, like let's figure out and reverse engineer. What is it that Everybody's goals are different? Right, I'm not saying that everybody has to have the same goals as I did. What are your goals? And I will help you reach them and reverse engineer it to be like okay, what do we want? Let's even break it down 10 years, 5 years, 1 year, 1 quarter, 1 month. Right, let's hammer it out, because I think when they have that guide and a roadmap, then that again makes everybody be able to breathe a little bit, because they know that there's a roadmap. Sometimes, when you're so deep in the weeds and you're in the trenches that you can't even see the roadmap because you're just like trying to go for air yeah.

Speaker 2:

You're just trying to like, get to the top and breathe.

Speaker 1:

I love that you really integrate the person's lifestyle as well into it. It's not just strictly business.

Speaker 2:

Oh, yeah, no, I don't even think you can separate them. I think you have to integrate them. That's why, when I say balance, it's not 50-50. It's certain seasons in your life you'll have to pay more attention to potentially one than the other. That's where you have to communicate. You have to communicate to your team. We do that as a team. When a team member is having something going on personally, we want to know that so that we can help lift them up. That's what a team is about To be like. Okay, so and so is having a rough time right now. We have to help him or her so that we carry each other.

Speaker 2:

I say that when my daughter was leaving for college and I was, as we were getting up to it, I would come to our morning meeting practically in tears to be like I'm having a rough time, guys. I would cry with my patients because I'd have other moms to be like how are you doing, dr Pal? I was like I don't know. I think that the more vulnerable and the more truthful I was, I think that that's why these parents and I have such great connections with these families is because they've seen me through it. They've seen me from when Olivia was five months old to now in college.

Speaker 2:

To some of them I call them my OG patients that my very first families that are still with me. They're like oh my gosh, I can't believe she's a cautious. It's like a big family the more I'm just me. So that's why I don't think you can separate it. You have to, it's all. And then we talk about other things, we talk about my running routine or what are you doing, and so I'm happy to tell you what I'm doing right, yeah, cause, what's your morning routine?

Speaker 1:

What's your skincare routine? Right?

Speaker 2:

exactly, yeah, yeah. And then I didn't even know that there was a night routine until I don't know like five years ago. Then I was just like oh.

Speaker 1:

I gotta have a night routine Right, the PM routine yeah.

Speaker 2:

Right, what's the? You know, I was so focused on the morning routine that I didn't even know that there was a. I mean, I the only thing that I did I think before I actually had an evening routine was I would get my running clothes ready in the yeah, in the nighttime, so that when the alarm went off and I didn't want to run, I was just like okay. I'm all set.

Speaker 1:

Yeah, I was smart.

Speaker 2:

Yeah, but yeah, I think you should, or I think that it's important that, especially as an entrepreneur, that it's all together. It's very, it's very hard to have lines to be like this is personal, this is business, because I think that as an entrepreneur, it's just shh yeah.

Speaker 1:

Yeah, okay. So to wrap things up, what is kind of your life's motto or something that you find yourself either saying to yourself or to people that are near and dear to your heart, again and again?

Speaker 2:

Ooh, there's a couple. I know we talked about this for a loud and 100 and it's still with me and it's a nice little tie right. It's smile, it's see miracles in life every day. That's always top of my mind and it's really just finding the joy really in everything, the joy and the gratitude to be here. And I think when you're having not that great day, it's having this interaction and be like gosh, like I should be so grateful that I have this opportunity to be here today, to have this conversation to spread, and so that's what it is. I try to teach that with my kids is what is the one like? Pick one joyful thing that happened to you today and then your life will be just glorious, right? I mean there's. How can you not? How can that not be a good day if you could find one thing and you can because you're alive.

Speaker 1:

I love that in the evening for dinner, before when we're having dinner as a family, we go over our highs and lows and so everybody goes around the table what was your high moment, what was your low moment, correct? And you see the kids kind of searching and they're like oh yeah, I was really excited when this thing happened and it helps us like refocus, refocus, right, yes, yeah, my daughter's going through some things right now and I was just like and then she was just like, thank you for making my day.

Speaker 2:

And I was like, see, it's just like the day is not over. Yeah right, the day is not over. You will find something in this world that made it good.

Speaker 1:

And that makes me feel good to be able to have that connection with her. On insurance yes, yes, yes, because if she's far away.

Speaker 2:

She's just like this is not good and I was like, ok, yeah, let's FaceTime, let's figure it out. Want me to show you a picture of the dog?

Speaker 1:

I don't know.

Speaker 2:

Something right. Dogs always make you happy.

Speaker 1:

I love that. Thank you so much for being on the show. Thank you. I appreciate all your knowledge it was so fun.

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Female Dentist Gives Back
Transitioning to Corporate Ownership and Expansion
Integrating Personal and Business Life
Joy and Gratitude in Everyday Life